FAQs
Shipping
We currently ship to Switzerland, Canada, the United States, France, Belgium, Luxembourg and the rest of Europe.
Order processing usually takes 24 business hours (weekends excluded) before shipping.
Orders are usually shipped within 24 business hours (weekends excluded); the following delivery times are then added:
🇨🇭Switzerland
- Standard Home Delivery - 6 to 10 business days (CHF 2.90)
🇨🇦 Canada
- Standard Home Delivery - 6 to 12 business days ($3.99)
🇺🇸 United States
- Standard Home Delivery - 6 to 10 business days ($3.99)
🇫🇷 France
- Standard Home Delivery - 5 to 8 business days (€3.99)
🇧🇪 Belgium
- Standard Home Delivery - 6 to 10 business days (€3.99)
🇪🇺 Rest of Europe
- Standard Home Delivery - 6 to 10 business days (€3.99)
Once your order has shipped, you will receive a confirmation e-mail with a tracking number. You can use it to track your parcel in real time.
If you have not received your order within the estimated time frame, contact us as soon as possible with your order number at [email protected].
If you need to change your delivery address, contact us as soon as possible at [email protected]. We will do our best to update your address before shipping.
You will receive a shipping confirmation e-mail once your order has shipped. It will contain the tracking information.
Refunds
If you wish to request a refund, contact us via the contact form or by sending an e-mail to [email protected] with your order number and the reason for your request. We will process your request as quickly as possible.
Refund requests must be made within 30 days of receiving your order.
It depends on the case. If this applies to you, contact us as soon as possible at [email protected] to tell us about the situation.
If you paid with PayPal, the refund is made immediately.
If you paid by card, once the refund request has been approved, it can take between 5 and 10 business days for the refund to appear on your account.
Yes, if your order arrives damaged, contact us directly at [email protected] with photos of the product and the packaging. We will immediately arrange a refund or a replacement.
It depends on the case. If this applies to you, contact us as soon as possible at [email protected] to tell us about your situation.
You will receive a confirmation by e-mail once your refund has been processed. If you have not received a confirmation, feel free to contact us at [email protected].
Yes, we offer exchanges under certain conditions. Contact our customer service at [email protected] for more details on the exchange process.
If you experience any problems with your refund, contact us at [email protected] and we will resolve the situation as quickly as possible.
Returns
Yes, you have 30 days after receipt to initiate a return.
To return one or more products, please contact our customer service at [email protected].
If your product is defective or damaged on receipt, contact us immediately at [email protected] with photos of the product and the packaging. We will arrange a refund or a replacement.
To request a refund or an exchange, contact our customer service via our contact page or by e-mail at [email protected] with your order number and the reason for your request.
You have up to 30 days after receiving your order to request a refund or an exchange.
You will receive a confirmation by e-mail once your exchange or refund has been processed.
Changes and Cancellations
If you wish to make a change to your order, contact us immediately at [email protected] and we will do our best to adjust it before shipping.
If you wish to cancel your order, contact us as soon as possible at [email protected]. If the order has not been shipped yet, we can cancel it without any problem. Once the order has shipped, it will be too late to cancel it, but you can return or exchange the products if needed.
Contact us at [email protected] within 24 hours of placing your order for any change or cancellation, as once shipping is underway it becomes harder to make adjustments.
If you wish to change the delivery address, contact us immediately at [email protected]. If the order has not been shipped yet, we will be able to update the delivery address.
If you wish to change a product in your order, contact us as soon as possible at [email protected]. If the order has not been shipped yet, we will do our best to make the change.
You will receive a confirmation e-mail if your order has been successfully cancelled or changed.
If your order has already shipped, it will no longer be possible to change or cancel it. However, you can return or exchange the products in accordance with our return policy.
Contact us at [email protected] immediately with the details of the mistake. We will do our best to correct the situation before your order ships.
Yes, you can change or cancel your order over the weekend. We strive to process all requests as quickly as possible. Contact us as soon as possible at [email protected] and we will do our best to fulfil your request.
Yes, changes and cancellations are completely free of charge.